Executive Car Service
Effective Date: January 09, 2026
EXECUTIVE CAR SERVICE ("Executive Car Service", "we", "us", or "our") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, make a reservation, communicate with us, or use our transportation services. This policy is intended to comply with applicable California privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (collectively, "CCPA/CPRA").
If you have any questions, contact us at 800-878-1995 or contact@executivecarservicelax.com.
Scope of This Policy
This Privacy Policy applies to information we collect from:
- Our website:https://www.executivecarservicelax.com/
- Reservations and service communications (phone, email, SMS/text, web chat, online forms)
- In-vehicle service interactions (as applicable)
- Customer support and administrative communications
Information We Collect
Depending on how you interact with us, we may collect the following categories of information:
A. Identifiers
- Name, billing address, email address, phone number
- Reservation identifiers and account details (if applicable)
B. Reservation and Service Information
- Pickup/drop-off details, trip dates/times, special instructions
- Passenger count, luggage count, car seat requests, accessibility needs (if volunteered)
- Communications with our team related to your reservation
C. Payment Informationd
- Payment card details are processed by secure payment processors. We may receive limited information such as the last four digits of a card, payment confirmation, and transaction details.
D. Device and Website Usage Information (If You Use Our Website)
- IP address, browser type, device identifiers, pages viewed, referring URLs, and approximate location derived from IP address
- Cookies and similar technologies
E. Business Contact Information (If Applicable)
- Company name, business contact details, corporate billing information
How We Use Your Information
We use information we collect for the following purposes:
- To provide and manage limousine and transportation services
- To create, confirm, and administer reservations
- To communicate about your reservation, scheduling changes, and service updates
- To process payments and prevent fraudulent transactions
- To provide customer support and respond to inquiries
- To improve our services, website, and customer experience
- To maintain internal records for legal, accounting, and operational purposes
- To comply with legal obligations and enforce our terms and policies
Legal Bases for Processing (California Notice)
Where required, we process personal information for operational and business purposes consistent with this Privacy Policy, including providing services you request and maintaining our business operations. We do not sell personal information as that term is defined under CCPA/CPRA.
Data Sharing
We may share personal information with service providers and vendors strictly as needed to operate our business and deliver services, such as:
- Payment processors
- Reservation management and dispatch tools
- IT hosting, security, and analytics providers
- Customer support tools and communications platforms
We may also disclose information:
- To comply with law, regulation, subpoena, or court order
- To protect rights, safety, and security of our customers, drivers, and business
Important Data Sharing Commitments
- Customer data is not shared with 3rd parties for promotional or marketing purposes.
- Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.
Text Messaging (SMS) Privacy
If you opt in to receive text messages, we will use your mobile number and related messaging information only to communicate about your reservation and customer service matters consistent with your consent.
We do not use mobile opt-in data for third-party marketing, and we do not share mobile opt-in information with third parties.
Messaging Terms and Conditions
By providing your phone number and agreeing to receive texts, you consent to receive text messages from EXECUTIVE CAR SERVICE, from 800-878-1995, regarding your reservation. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 800-878-1995 or contact@executivecarservicelax.com. Mobile opt-in information is never shared with third parties.
Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you may have the right to:
- Know/Access the categories and specific pieces of personal information we have collected about you
- Delete personal information, subject to certain legal exceptions
- Correct inaccurate personal information
- Opt out of sale/sharing of personal information (we do not sell personal information, and we do not share it for cross-context behavioral advertising as defined by CPRA)
- Limit the use and disclosure of sensitive personal information (as applicable)
- Non-discrimination for exercising your privacy rights
How to Submit a Request
To submit a privacy request, contact us at:
- Phone: 800-878-1995
- Email: contact@executivecarservicelax.com
We will verify your request using information associated with your account or reservation and respond within the time required by law.
We will acknowledge receipt of your request within 10 business days and provide a substantive response within 45 days. If we require additional time, we will notify you of the extension and the reason and may take up to an additional 45 days (90 days total) to respond.
Authorized Agent Requests
You may designate an authorized agent to submit a privacy request on your behalf. To do so, please provide written authorization signed by you or a valid power of attorney. We may contact you directly to verify your identity and confirm the request. Authorized agents may submit requests using the contact information above.
Cookies and Similar Technologies (Website)
We may use cookies and similar technologies to operate our website, remember preferences, analyze traffic, and improve functionality. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
Do Not Track Signals
Some web browsers offer a "Do Not Track" (DNT) setting. Our website does not currently respond to DNT signals. However, you may control cookies and tracking technologies through your browser settings as described above.
Third-Party Websites
Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of external sites.
Data Retention
We retain personal information only as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, and meeting legal obligations.
Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no system can be guaranteed 100% secure, and we cannot ensure or warrant the absolute security of your information.
Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. The "Effective Date" above indicates when the latest version became effective. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.
Contact Us
Executive Car Service
2372 Morse Ave #14 Irvine, CA 92614
Phone: 800-878-1995
Email: contact@executivecarservicelax.com